David G. Henkin

Thomas Bertels

Work is broken but it can be fixed.
Fixing Work is a clarion call for managers and executives at all levels. Instead of treating employees like automatons and discouraging creativity, ownership, and engagement, it helps leaders rethink how work gets done and structure jobs to be intrinsically motivating. Not only does motivational work design increase employee engagement; it also improves productivity and the customer experience, strengthening companies as a whole - a triple win.
Drawing from decades of research, executive and entrepreneur David Henkin and management consultant Thomas Bertels take us on an investigative journey to make work more productive, satisfying, and meaningful. Through their allegorical tale of a typical office, people see themselves in the characters while learning strategies to create better jobs and perform at higher levels. Fixing Work provides a road map to using work design to provide meaningfulness, autonomy, and feedback to employees in any organization.

amazon.com

Michael McCathren

In 6 Ps of Essential Innovation, Michael McCathren combines research and personal anecdotes to guide aspiring entrepreneurs who know they want to pursue innovation but just aren’t sure where to start. McCathren, the innovation leader for Chick-fil-A, uncovers the shortcomings endemic in many corporate cultures and lays out every step in the path to becoming a resilient, innovative organization. Throughout the book, McCathren lays out exercises and action plans for leaders to take tangible steps for their businesses to run more efficiently and sustainably, as well as deliver more value for their customers. By the end of this book, readers will have gained a deeper understanding of what an innovation organization entails, as well as the skills to lead one.

amazon.com

David Lingelbach

Valentina Rodríguez Guerra

This is the first ever guide to oligarchs as a global and historical phenomenon. Today, more than twenty oligarchs serve as heads of state or government in countries such as Russia, South Africa, Lebanon, and El Salvador. Many have a net worth in excess of $1 billion, and they all – whether directly or indirectly – impact our daily lives. Who are they and how have they dominated our world? What lessons can we learn from them, and what might the future hold? In this book, entrepreneurship professor David Lingelbach and oligarch researcher Valentina Rodríguez Guerra draw upon more than 25 years of research (including conversations with Vladimir Putin and other oligarchs), 16 case studies, and dozens of historical examples to develop the first-ever model revealing the strategies oligarchs employ to fuse wealth and power, and transition between the two. This model gives insight into how oligarchs use multiple control mechanisms to exploit an increasingly uncertain world.

degruyter.com

Scott Wozniak

In Make Your Brand Legendary, Scott Wozniak leverages his decades of brand-building experience within some of America’s most-loved companies to show you how to create world-class customer experience. After years of battle-tested work, Scott realized that there was a set of systems that all the great brands used to create raving fans. He captured these practices in an engine diagram, a simple tool to help leaders become legends.

If you use this approach, you can build a Customer Experience Engine that will create those same kinds of raving fans that always seem to dominate dinner-party conversations and water-cooler chats. Only this time, they’ll be talking about your business. This isn't a hype book. It's a how-to book. Greatness is possible, if you build the right engine.

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