Edward L. Conley

Crisis leaders never feel completely prepared. From your first response to your hundredth, you feel the same nerves, the same anticipation, and the same desire to serve with each crisis you encounter. But when disaster strikes, you're there to make a difference-and you'll need to rely on more than just your good intentions. In Promote the Dog Sitter, former FEMA responder and NATO advisor Ed Conley shares ten proven principles for acting decisively and leading dynamically throughout any disaster. Drawing upon extensive experience, Ed has an eye-of-the-storm perspective that shows up-and-coming leaders how to overcome setbacks, develop teams, respond compassionately, and serve with integrity. A book for practitioners by a practitioner, Promote the Dog Sitter is a must-read guide for those who heed the call to make a positive difference in the world's biggest crises.

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Jeff Hilimire

In The Great Team Turnaround, Jeff Hilimire lays out how to establish your PVTV (Purpose, Vision, Tenets, and Values) as a shared objective and guiding principle for the entire company. He also demonstrates how the operational system of The Great Game of Business can help teams implement their PVTV in measurable ways across the organization. By connecting these two frameworks, Hilimire shows how leaders can help their team establish a higher purpose, vision for the future, operating tenets, and core values and use them as measurable success metrics. Told through the eyes of Will, an accomplished leader in his own right, this book invites readers to take part in the process of building and activating a PVTV using the GGOB system. The combination of culture and operations insights in this book will help readers unleash the potential of their team.

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Mark Graban

This book helps individuals remember that we all make mistakes, but what matters is learning from them. The book shares many stories from incredibly successful people who have succeeded in spite of their mistakes—or, sometimes, because of a mistake. The book also shows leaders how they can cultivate a workplace culture of learning from mistakes, which leads to greater innovation and better results. The book introduces practical concepts and methods readers can use to prevent serious mistakes, while learning from mistakes that inevitably happen. And how to leaders build a culture of "psychological safety," where employees feel safe to admit mistakes, point out problems, and test new ideas.

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Heather R Younger

Improve communication, engagement, and culture with active listening.

When employees, colleagues, and customers are not being heard, organizational culture, employee happiness, and overall organizational success will suffer. How well do you listen?

Active listening is the doorway to increased belonging, loyalty, profitability, innovation, and so much more. It is the difference between thinking we understand what people want and knowing what they want. Want to build stronger relationships, avoid misunderstandings, and anticipate problems before they surface at work?

All you have to do is listen.

The Art of Active Listening introduces a 5-step framework that shows you how to listen successfully and act upon what you are hearing. Readers will discover how to:

Recognize the unsaid
Seek to understand
Decode
Act
Close the loop

Backed by her personal review of over 30,000 employee and customer surveys and facilitation of 100’s of focus groups, Younger discovered on

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