Finalist
Book Title: Next Generation Customer Experience: How Companies Like ServiceNow, Netflix and Intuit are Creating Next-Generation CX Now
Author:Jeofrey Bean
Co-Authors:Vineetha Raveendran
Published:2024
How is your book helping others?
The book Next Generation Customer Experience helps people to:
• reduce customer experience guesswork with an effective and predictive customer experience intelligence portfolio.
• build a compelling case for investing in CX.
• grow from insights into Gen Z privacy, work-life balance, favorite customer experiences and more.
• develop strategies for valuable customer interconnection.
• apply the new discipline of behavioral economics.
• innovate CX like Pedego electric bike, ServiceNow, Square, SkimSafe/SkimSure and Intuit.