Business - Travel and Hospitality
Winner
Book Title:Star Quality Hospitality: The Key to a Successful Hospitality Business
Author:Monica Or
Published:2023
How is your book helping others?
Star Quality Hospitality – The Key to a Successful Hospitality Business caters to independent hoteliers seeking to improve their business. The book is based around the author's distinctive model of a metaphorical key. The head of the key explores the hospitality business, offering operational solutions for challenges in front-of-house and back-of-house areas. The barrel of the key underscores the significance of customers as the business lifeline, with its prongs symbolizing suppliers, staff, and guests. The book provides pragmatic guidance through checklists and exercises, facilitating the seamless implementation of strategies for improvement. Industry trends of sustainability and health and well-being are also explored, preparing hoteliers for market demands. Conclusively, the book furnishes valuable insights on measuring business success, ensuring long-term profitability. A comprehensive resource, that equips independent hoteliers with actionable knowledge to enhance their business.