Customer service is DEAD!: Mitche Graf, an Author, serial Entrepreneur & expert in customer services, draws on his 35 years of Experience Building Best-in-class Customer care departments and enhancing communications in Businesses of all sizes bring you his innovative "6-Star Service Manifesto" that will revolutionize the way you look at customer service & give you cutting-edge methods for rethinking your Company's Employee Training and Customer service policies in order to increase Customer Satisfaction, put the customer experience front and Centre, and speed up business growth. You will understand what it takes to consistently provide a "6-Star" experience and ways to …

The Power of Customer Experience: 5 Elements To Make An Impact book is designed to help growth-minded people like you see the power and potential they have to make an impact by changing the customer experience for their businesses and brands for the better. Who doesn't want to make an impact? We all long to be a part of something bigger, something greater, something meaningful in this life. And whether you're the boss calling the shots, the employee making it happen, or the intern just starting out in your field, I believe you're uniquely positioned right where you are to …