Author: Heather Younger
Title: The Art of Active Listening: How People at Work Feel Heard, Valued, and Understood
Published: 2023
How this book is helping:
Improve communication, engagement, and culture with active listening.
When employees, colleagues, and customers are not being heard, organizational culture, employee happiness, and overall organizational success will suffer. How well do you listen?
Active listening is the doorway to increased belonging, loyalty, profitability, innovation, and so much more. It is the difference between thinking we understand what people want and knowing what they want. Want to build stronger relationships, avoid misunderstandings, and anticipate problems before they surface at work?
All you have to do is listen.
The Art of Active Listening introduces a 5-step framework that shows you how to listen successfully and act upon what you are hearing. Readers will discover how to:
Recognize the unsaid
Seek to understand
Decode
Act
Close the loop
Backed by her personal review of over 30,000 employee and customer surveys and facilitation of 100’s of focus groups, Younger discovered on
Author: Heather Younger
Title: The Art of Active Listening: How People at Work Feel Heard, Valued, and Understood
Published: 2023
How this book is helping:
Improve communication, engagement, and culture with active listening.
When employees, colleagues, and customers are not being heard, organizational culture, employee happiness, and overall organizational success will suffer. How well do you listen?
Active listening is the doorway to increased belonging, loyalty, profitability, innovation, and so much more. It is the difference between thinking we understand what people want and knowing what they want. Want to build stronger relationships, avoid misunderstandings, and anticipate problems before they surface at work?
All you have to do is listen.
The Art of Active Listening introduces a 5-step framework that shows you how to listen successfully and act upon what you are hearing. Readers will discover how to:
Recognize the unsaid
Seek to understand
Decode
Act
Close the loop
Backed by her personal review of over 30,000 employee and customer surveys and facilitation of 100’s of focus groups, Younger discovered on
Rating: Finalist
Author: Heather Younger
Title: The Art of Active Listening: How People at Work Feel Heard, Valued, and Understood
Published: 2023
How this book is helping:
Improve communication, engagement, and culture with active listening.
When employees, colleagues, and customers are not being heard, organizational culture, employee happiness, and overall organizational success will suffer. How well do you listen?
Active listening is the doorway to increased belonging, loyalty, profitability, innovation, and so much more. It is the difference between thinking we understand what people want and knowing what they want. Want to build stronger relationships, avoid misunderstandings, and anticipate problems before they surface at work?
All you have to do is listen.
The Art of Active Listening introduces a 5-step framework that shows you how to listen successfully and act upon what you are hearing. Readers will discover how to:
Recognize the unsaid
Seek to understand
Decode
Act
Close the loop
Backed by her personal review of over 30,000 employee and customer surveys and facilitation of 100’s of focus groups, Younger discovered on
Author: Heather Younger
Title: The Art of Active Listening: How People at Work Feel Heard, Valued, and Understood
Published: 2023
How this book is helping:
Improve communication, engagement, and culture with active listening.
When employees, colleagues, and customers are not being heard, organizational culture, employee happiness, and overall organizational success will suffer. How well do you listen?
Active listening is the doorway to increased belonging, loyalty, profitability, innovation, and so much more. It is the difference between thinking we understand what people want and knowing what they want. Want to build stronger relationships, avoid misunderstandings, and anticipate problems before they surface at work?
All you have to do is listen.
The Art of Active Listening introduces a 5-step framework that shows you how to listen successfully and act upon what you are hearing. Readers will discover how to:
Recognize the unsaid
Seek to understand
Decode
Act
Close the loop
Backed by her personal review of over 30,000 employee and customer surveys and facilitation of 100’s of focus groups, Younger discovered on
Rating: Winner
Author: Sacha Zackariya
Title: Leading Travel and Tourism Retail: How Businesses Can Sustainably Capture New Profits in Shopping Tourism
Published: 2023
How this book is helping:
Sacha Zackariya wrote "Leading Travel & Tourism Retail" to help retailers overcome their most difficult trading period and get them back on track.
Sacha wanted to provide decision-makers with an understanding of new consumer drivers, risks and opportunities post-pandemic, which has also recalibrated personal values and changed the way people travel and shop.
Since publication, this book has been read by retail and travel leaders and academics. Very little is written about this market, and it is the first book to help leaders navigate through both macro and micro issues, including climate change, policy changes and other political and economic factors.
In writing the book, 23,008 surveys, 500 interviews with international tourists, 1,000 articles & academic papers reviewed, and interviews with more than 40 key people, such as politicians, labour unions, and leaders from LVMH, Harrods & Global Blue, showed the significance of this market to the global economy.
Author: Sacha Zackariya
Title: Leading Travel and Tourism Retail: How Businesses Can Sustainably Capture New Profits in Shopping Tourism
Published: 2023
How this book is helping:
Sacha Zackariya wrote "Leading Travel & Tourism Retail" to help retailers overcome their most difficult trading period and get them back on track.
Sacha wanted to provide decision-makers with an understanding of new consumer drivers, risks and opportunities post-pandemic, which has also recalibrated personal values and changed the way people travel and shop.
Since publication, this book has been read by retail and travel leaders and academics. Very little is written about this market, and it is the first book to help leaders navigate through both macro and micro issues, including climate change, policy changes and other political and economic factors.
In writing the book, 23,008 surveys, 500 interviews with international tourists, 1,000 articles & academic papers reviewed, and interviews with more than 40 key people, such as politicians, labour unions, and leaders from LVMH, Harrods & Global Blue, showed the significance of this market to the global economy.
Rating: Winner
Author: Paul Zdunek
Title: Cowboys & Conductors: Conversations on Horseman-Humanship
Published: 2022
How this book is helping:
'Cowboys & Conductors: Conversations on Horseman-Humanship' has been described as a business book about life and a life book about business for both CEOs in the workplace and young children in the schoolyard trying to figure out relationships. Hailed by Readers' Favorite as "...one of the most inspiring books on leadership...for anyone who needs...guidance in their day-to-day lives," this book has been helping people understand how to communicate with others through simple, yet impactful philosophies of Meeting People Where They Are, allowing people to Move Their Feet, and empowering them to work through this post black-and-white world by providing them with a foundational framework called GREY LEADERSHIP®. As the author of the Foreword, Beyonce's dad and executive producer, Mathew Knowles, says that after reading 'Cowboys & Conductors', "You'll want to be a better person and team player not only for yourself, but for your colleagues and loved ones too."
Author: Paul Zdunek
Title: Cowboys & Conductors: Conversations on Horseman-Humanship
Published: 2022
How this book is helping:
'Cowboys & Conductors: Conversations on Horseman-Humanship' has been described as a business book about life and a life book about business for both CEOs in the workplace and young children in the schoolyard trying to figure out relationships. Hailed by Readers' Favorite as "...one of the most inspiring books on leadership...for anyone who needs...guidance in their day-to-day lives," this book has been helping people understand how to communicate with others through simple, yet impactful philosophies of Meeting People Where They Are, allowing people to Move Their Feet, and empowering them to work through this post black-and-white world by providing them with a foundational framework called GREY LEADERSHIP®. As the author of the Foreword, Beyonce's dad and executive producer, Mathew Knowles, says that after reading 'Cowboys & Conductors', "You'll want to be a better person and team player not only for yourself, but for your colleagues and loved ones too."
Rating: Winner